As the British brand where every detail matters, Guide London is dedicated to bringing you superb-quality, stylish men’s designer clothing.
All our deliveries are sent either by DPD courier service, Collect Plus or Royal Mail depending on your location. To track your order you can enter your tracking number into the 'track parcel' field at http://www.collectplus.co.uk. You will be sent an email confirmation once your order has been dispatched.
Some deliveries will require a signature.
We appreciate that you may not always be at home to receive a delivery. Therefore we offer you the option to provide an alternative delivery address other than your registered card address. This option is available during the check out.
Please note if you are not available to sign for the parcel at the given delivery address and it is subsequently returned to us you will be liable for any redelivery charges.
Please note our processing and shipping times are subject to change during busy periods and UK bank holidays. Unfortunately we are currently unable to ship to PO Box, Self Storage or BFPO addresses.
UK Shipping (2-5 Working Days)
UK Mainland - £4.99 per parcel
Non mainland and international shipping will be calculated for you at checkout prior to entering payment. (3-15 working days)
If you have any queries regarding shipping costs or anything else, feel free to contact a member of our team on 01462 458940 or by email at firstname.lastname@example.org and we'll be happy to help.
Tax / Import Duty (Non-EU Countries Only)
If ordering for delivery outside of the European Union, you are responsible for paying any tax or import duty costs incurred when the goods enter your country. We recommend contacting your local customs office before ordering, to confirm if any additional charges may be applicable.
If you (or the recipient) refuse to accept the delivery, fail to pay import fees or attempt to return your order to avoid paying any fees or tax - your shipping charge will not be returned to you.
You will also be responsible for any charges resulting in your refusal or failure to pay import fees - such as the costs for shipping and handling back to ourselves or any other fees resulting in your failure to pay the import duty.
The following returns procedure and policy is only relevant to transactions and purchases made online. It does not apply to transactions made in any of our stores.
You can return your item to twistedfabric via post or drop into our Hitchin store within 30 days of receiving your order.
RETURNING VIA POST
Click here to download and print a copy of our returns form.
Click here for returns using collect plus
Please complete the returns form included in your parcel if you wish to return your item(s) to twistedfabric for refund or exchange via post. If you have lost your returns form, you can download a copy of it via the link above. Please make sure returned items are unworn and in their original condition. Due to hygiene reasons, underwear cannot be returned.
7 The Arcade
As the parcel remains your responsibility until it reaches us, we recommend using a registered or recorded postal service. Please specify whether you require a refund or exchange. International parcels must be clearly marked as 'Returned Goods' in order to avoid customs charges.
Please allow 5 working days for your return/exchange to be processed.
Please note that returning unsuitable goods is at your own expense, however if you are returning a product because of an error or fault on our part, twisted online will be happy to refund all costs associated in returning the item.
For any further assistance or advice, please contact a member of our team via our contact us page.
We accept all major credit/debit cards for payment as well as Paypal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider.
We may ask for your name, telephone number, home address, email address and age for competitions, prize draws, or to sign up to our newsletter. We also ask for delivery address and payment method details when you make a purchase on our site. We may obtain information about usage of our Website to help us develop and improve it further through online surveys and other requests.
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this Website and our services to you. We will also send you email information about products and services, and details of promotions and special `sitebuilder_3205_overlay`.`offers` from twistedfabric. If you do not wish to be contacted for these purposes, you can unsubscribe by clicking the link at the bottom of any of our emails to you.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. In certain situations we may ask customers to provide extra details such as a scan of a recent utility bill. This is a precautionary check that we carry out and if you fail to provide the details requested then we will not process your order. Details provided will be used to check your identity only, and will be destroyed immediately after use.
Planet clothing 93 ltd (trading as twistedfabric) complies to the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.