Delivery Details

All our deliveries are sent either by DPD courier service, Collect Plus or Royal Mail depending on your location. To track your order you can enter your tracking number into the 'track parcel' field at http://www.collectplus.co.uk.  You will be sent an email confirmation once your order has been dispatched with tracking information.

Some deliveries will require a signature.

We appreciate that you may not always be at home to receive a delivery. Therefore we offer you the option to provide an alternative delivery address other than your registered card address. This option is available during the check out.

Please note if you are not available to sign for the parcel at the given delivery address and it is subsequently returned to us you will be liable for any redelivery charges.

Please note our processing and shipping times are subject to change during busy periods and UK bank holidays. Unfortunately we are currently unable to ship to PO Box, Self Storage or BFPO addresses.

UK Shipping (2-5 Working Days)

UK Mainland - £4.99 per parcel (Free UK Mainland Delivery for orders over £100 - excluding sale items).

Non mainland and international shipping will be calculated for you at checkout prior to entering payment. (3-15 working days).

If you have any queries regarding shipping costs or anything else, feel free to contact a member of our team on 01462 458940 or by email at info@twistedfabric.co.uk and we'll be happy to help.

Tax / Import Duty (Non-EU Countries Only)

If ordering for delivery outside of the European Union, you are responsible for paying any tax or import duty costs incurred when the goods enter your country.

We recommend contacting your local customs office before ordering, to confirm if any additional charges may be applicable. If you (or the recipient) refuse to accept the delivery, fail to pay import fees or attempt to return your order to avoid paying any fees or tax - your shipping charge will not be returned to you. You will also be responsible for any charges resulting in your refusal or failure to pay import fees - such as the costs for shipping and handling back to ourselves or any other fees resulting in your failure to pay the import duty.