The following returns procedure and policy is only relevant to transactions and purchases made online. It does not apply to transactions made in any of our stores.
You can return your item to twistedfabric via post or drop into our Hitchin store within 14 days of receiving your order.
RETURNING VIA POST
Please complete the returns form included in your parcel if you wish to return your item(s) to twistedfabric for refund or exchange via post. If you have lost your returns form, you can download a copy of it via the link above. Please make sure returned items are unworn and in their original condition. Due to hygiene reasons, underwear cannot be returned.
twistedfabric (Planet Clothing)
7 The Arcade
As the parcel remains your responsibility until it reaches us, we recommend using a registered or recorded postal service. Please specify whether you require a refund or exchange. International parcels must be clearly marked as 'Returned Goods' in order to avoid customs charges.
Please allow 5 working days for your return/exchange to be processed.
Please note that returning unsuitable goods is at your own expense, however if you are returning a product because of an error or fault on our part, twisted online will be happy to refund all costs associated in returning the item.
RETURNING TO OUR STORE
twistedfabric online transactions and purchases can be returned to our Hitchin store for an exchange or store credit only. You do not need to complete the returns form but will need a copy of your Invoice as proof of purchase. Please note that refunds are not given in-store for unsuitable purchases made online. For refunds, please follow the 'RETURNING VIA POST' instructions above.
For any further assistance or advice, please contact a member of our team via our contact us page.